Hi this is kenny. To get jaws to come up talking, 1. pres insert plus j to go in to the jaws window. 2. Press alt plus o for the options. 3. Press the letter b for basics and press enter.n Press tab until you hear jaws say start jaws automatically checkbox. If it says not checked press the spacebar to put a check in the check then press alt o for okay to save the changes. I have one question. Do you have remote assistance? If you do may i can try to get the remote assistance feature to work on my computer and I can help you.