RE: jaws and adobe reader problem need help
- From: "john R. Vaughn" <jrvaughn44@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 4 Aug 2010 09:41:21 -0400
Andy, the document has not been properly prepared. Most likely cause is
that the document was not prepared using the professional version of Adobe.
One thought, after you enter on the item, are you giving the document plenty
of time to be loaded. If you try to start reading the document before it
fully loads, this can cause you to get the "empty document" report.
That said, sounds like the document is just not in good form.
A couple of things to try:
1. print the document and use OCR software if you have it.
2. Save and try openingit in Openbook or K1000 if you have either. You
would have to first go in and make a change under settings for the OCR
program to have the program scan an adobe document. This is also a long
shot, but I have had this work.
3. I use a program called PDF converter which I purchased a few years ago to
convert PDF documents to Word. I understand there may be a free converter
and may be that someone else can help in this thought.
Best of luck. Well prepared Adobe documents are usually very readible, but
most documents prepared in smaller organizations are not using the more
expensive Adobe version really needed.
John
_____
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of andy
Sent: Wednesday, August 04, 2010 9:28 AM
To: jfw@xxxxxxxxxxxxx
Subject: jaws and adobe reader problem need help
hello listers i am having a problem with a document in adobe reader 9.3 i
have had a company e-mail me a document 3 times and every time i open it
with adobe reader it says alert empty document i tried this on 2 diferent
computers and get the same results is this a problem with jaws or adobe
reader or is something else going on the reps at the company say they can
read it with no problem i would really appreciate any thoughts on this
problem. i am using the latest jaws 11 andXP SP 3 on one computer with adobe
9.3 and vista SP 2 with the same setup on the other.
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