Dear list, I have Jaws 7 and windows 2000 and XP home edition. I have recently upgraded to Jaws 7 from 5 and I am encountering a problem when typing foreign characters in MS word documents. To get the é ó, ú and á, one is to press altgram plus the voyel. With í, one is to press a different set of keys since if not, we will enter insert mode or overtype mode. However, I have pressed altgram I since it works in forms mode in the Internet. What happens is that Jaws does not allow me to do anything if I do this. Everything I press will have ctrl added to the convination of keys I am actually pressing and windows key will not work. I am forced to do a hard shut-down to get it to work again. Does anybody know how to solve this problem. If there are any Spanish users with an English keyboard setting who have solved this, please let me know. Also, if you have to write foreign characters in outlook express to send E-mails, how do you type them since it does not work like Word...? Thanks in advance. Best regards and thank you once again, Andrew.