sounds like it's also been updated to xpsp2. she can try checking the read messages in plain text only box on the read tab of the outlook express options if outlook express is what she is using to read email. Johnnie Apple Seed ----- Original Message ----- From: "Lenny McHugh" <lmchugh@xxxxxxxxxxx> To: "jfwlist" <jfw@xxxxxxxxxxxxx> Sent: Saturday, October 30, 2004 11:14 AM Subject: email reading problem Hi All, I just received a request from a friend. The tech where she works installed access on her computer. Now she is having a problem reading email. When she opens a message she must tab once then use insert/down arrow to read. Any ideas on how to get it back to auto read when she opens the message? Lenny http://www.geocities.com/lenny_mchugh/ -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx