RE: Outlook Express, MS Support & Jaws
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 28 Sep 2005 10:41:53 -0400
This issue can occur if the Wab32.dll file is damaged. This is in the
dir:
C:\program files\common files\system
I'll try to email you a replacement one from work, but we have so much
anti-viral security it may arrive, but it may have a funny file
extension that you will need to rename away before closing outlook
express, and then replacing the corrupt version with this one.
I think it can also happen if your .wab file itself is corrupt, that's
down in your c:\documents and settings dir somewhere, so if this doesn't
do it, search for it and delete it.
Hth,
Chip
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Vicki Wherry
> Sent: Wednesday, September 28, 2005 9:50 AM
> To: JFW List
> Subject: Outlook Express, MS Support & Jaws
>
> I have a very strange problem with Outlook Express on my
> laptop, and I can't
> seem to solve the problem. I've gone through countless
> articles on the MS
> Knowledge Base, tried numerous fixes and nothing works. I
> finally tried MS
> support, and I get as far as the page that asks me to choose
> my region. I
> do, and then I'm suppose to click on the arrow. JAWS isn't
> finding the
> arrow, and nothing I've done will help. I've tried JAWS 5.1
> and 6.0, but
> neither work. I'm going to describe my OE problem below, and
> if anyone has
> any answers for me, can you e-mail me off list? If there's a
> solution to the
> MS support page issue, I'd appreciate that too. Thanks.
>
> OE Problem
>
> I'm using XP Pro with Service pack 2 and JAWS 5.1 and 6.0 on
> my laptop. The
> other day I opened up my e-mail, and it downloaded just fine.
> When I tried
> to open an e-mail, though, I got the following error message:
>
> The address book failed to load. Outlook Express is
> incorrectly configured.
> Please reinstall. There was an error opening this message. An
> error has
> occurred.
>
> I get this same message when I try to forward a message
> without opening it.
> I can save the message as a text file, and then I can open
> it, but I can't
> reply.
>
> I then tried accessing my address book, and I got the
> following message:
>
> Unable to open address book. The address book may not be
> installed properly.
>
> If I try to reinstall my address book, I get the following message:
>
> Error importing to the address book.
>
> Finally, when I try to exit Outlook Express, it won't close
> unless I go to
> running processes and shut it down.
>
> I completely cleaned out all my filters, deleted the folders,
> deleted my
> accounts, message rules and block senders list. I made sure I
> had all the
> latest updates, including those for Outlook Express, and
> tried putting
> everything back in. My accounts went in great, but I couldn't
> install the
> address book. I'm still having all the same problems.
>
> Again, if anyone has a solution to either how to get JAWS to read the
> support page or how to fix my OE, please e-mail me off-list. Thanks.
>
> Vicki
>
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