Hi Judy, I have found this to be a real pain in JAWS 9, 10 and 11, so my solution, at this point, is to go back to JAWS 8, then return to JAWS 11 after copying and pasting. Hope this helps, Don ----- Original Message ----- From: Judy Jones To: jfw@xxxxxxxxxxxxx Sent: Saturday, November 14, 2009 2:08 PM Subject: Jaws settings for copy/pasting email body into document. Greetings, I need to be reminded of the setting that will allow me to copy/paste the body of an email into a document without adding all the code. Thanks. Judy