Hi Ted, I believe the RAM product from Serotek may help with your Citrix remote access issue. Go over to http://www.serotek.com and check it out. Feel free to e-mail me directly at editor@xxxxxxxxxxxxxxxxxxxxxx with any specific questions. ----- Original Message ----- From: "Lisle, Ted (CHFS DMS)" <Ted.Lisle@xxxxxx> To: <jfw@xxxxxxxxxxxxx> Sent: Wednesday, May 02, 2007 5:29 AM Subject: RE: Jaws in a call center environment That's about the size of it. Until Medicaid contracted with an outside vendor to set up a call center in 2005, we had a lot of that, and, even today, we must interact with the call center and use the same software it does. The only outright failure we've had involved our new pharmacy interface. There are three ways to implement Citrix, and the contractor chose the one JFW can't handle (bad planning). Nonetheless, I have other ways of accessing information, when it becomes absolutely necessary, and an excellent working relationship with the contractor's pharmacy provider specialist, so no real harm was done. Ted -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of James Homuth Sent: Tuesday, May 01, 2007 10:31 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Jaws in a call center environment I do use JFW in a call center environment, and actually quite easily for the most part. I've chosen to respond on the list as it might be beneficial for more than one person. Currently, I use JFW 7.10, and know someone in our Edmonton office using 8.0. We use a bunch of custom applications, most of which JAWS likes fairly well--a lot of them are HTML based, so JAWS inherently has no difficulty with those ones. There are a couple that require workarounds, but between the two of us and our support staff it's not been too difficult to implement. It all depends on the call center and how willing they are to accomodate your needs. How well JAWS works with this or that application is of little consequence if the employer in question isn't willing to make the few minor adjustments that may be required. James, List Admin At 07:54 PM 5/1/2007, you wrote: >Hello, > >A while ago someone had posted this topic on this list. My question >is does anyone work in a call center environment and use Jaws and if >so with what software? Please answer off list to: ><mailto:MeLady717@xxxxxxxxxxxxx>MeLady717@xxxxxxxxxxxxx with Jaws >and call center in the subject line. > >Thanks in advance for your help. > >Lil -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx