Hello, The problem is that while using outlook express, after sending and receiving emails, the first email that I try to open, forward, reply to, or anything that requires it to open takes about 5 seconds for jaws to give feedback. After that initial stutter all emails open immediately. This stuttering also happens while going thru multiple emails. Although this problem is mostly intermittent. I will listen to one email and when done press the delete key. Then most times immediately another opens. Once in a while the system appears to hang and may take 10+ seconds for the next email to open. Or many seconds for jaws to stated deleted and then many seconds for it to start reading the next email. But like I said this is just an intermittent problem. The problem of the first email opening is pretty consistent. I know all my display settings are correct. I am using jaws 7.1 on an xp pro system and outlook express 2003. I have also tried this with jaws 8 and it still reacts the same. any suggestions to fix this problem? rich Sherman