JFW6 and Focus44 problem

From: "Allen Maynard" <Allen@xxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Date: Tue, 22 Mar 2005 16:19:13 -0600

Hi, listers,

I am trying to help a co-worker get her Focus44 Braille display set up on =
=3D
her XP laptop.  She has sp2 installed.  The Focus44 worked very well when =
=3D
she was using Jaws 5.1 on the same laptop.  But when she upgraded to Jaws =
=3D
6 the Focus44 was not recognized.  We are using the USB connection on the =
=3D
left port on the Focus44.  We tried switching to the right port but with =
=3D
no luck.  We tried rebooting but this had no effect either.
Finally, we ran the Jaws modify and unchecked Focus44.  We rebooted and =
=3D
then ran the "Add Braille" and reselected the Focus44.  This is the =3D
message we received:

"An installation support file could not be removed.
graphic 722
The parameter is incorrect."

We also tried using the power adapter and then removing the power adapter =
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but there was no change.  When we originally plugged the Focus44 into the =
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laptop it was recognized as a new USB device.

I am at a loss.  I don't know if it is a Jaws6 thing, an XP thing, or a =
=3D
service pack2 thing, or something totally different.

Does anyone have any ideas?

Thanks



Sincerely,

Allen Maynard
Access Technology Specialist
The Hadley School for the Blind
E-Mail:  allen@xxxxxxxxxx
Phone:  800-323-4238 Ext. 2803

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JFW6 and Focus44 problem

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