Hi Judith, Group by Conversation keeps your messages sorted in the conversation thread, and makes it easier to follow the thread. If you want to keep them in this order, re-enable Group by Conversation, then go into Options from the Tools menu and Control+Tab to the Read dialog. Check the item that says Automatically Expand all grouped items. With this setup, the messages will be expanded already, and if you come to a conversation you don't care to read, just hit the left arrow on the first message in that conversation, and collapse the group, then hit delete. This deletes all of those messages in that conversation group. For instance, if there were 7 messages dealing with using a program you don't have, you can hit left arrow to collapse, then delete to get rid of all 7 messages in that group, then move on to the next conversation. Makes for a faster reading session when going through user group messages. Hth! Thanks, Dennis Brown ----- Original Message ----- From: Judith Bron To: jawslite@xxxxxxxxxxxxx Cc: jfw@xxxxxxxxxxxxx Sent: Tuesday, January 15, 2008 8:38 AM Subject: [JAWSLite] collapsing Several people have asked about my collapsed message problem. I got wonderful advice from some of our listers and I am pasting below the advice from lister Jerry. You have your messages grouped by conversation. That's why it says collapsed. To undo this, while the list of messages is open, go to view, current view submenu and arrow down to "group by conversation." It probably says checked. To uncheck it, hit enter.