Hi. Look at www.fsactivate.com and check you have a Key left to do that, if not, then you need to ask for a key reset. It's easy enough and done by email so you won't need to take time from your day. Hope that helps somewhat, Siobhan ----- Original Message ----- From: Patricia To: jfw@xxxxxxxxxxxxx Sent: Tuesday, December 26, 2006 8:45 PM Subject: JAWS conflict with upgrades Hi, when JAWS 8 was released I upgraded on my laptop with no problem. I have an sma for JAWS. however, when I installed it on my desktop I got the message that jaws could not be authorized. then, when checking the about box in the JAWS window of 7.0 it said that I didn't have any upgrades remaining when I clearly have one left. both versions of JAWS were just newly installed on my desktop so I didn't think that there should have been a problem. does anyone have any suggestion as to what could be going on? or do I have to contact FS? Patricia msn: bc_sarah_fan@xxxxxxxxxxx