Info I got From Symantec
- From: "Wes Derby" <wesderby@xxxxxxxxxxx>
- To: "JFW Mailing List" <jfw@xxxxxxxxxxxxx>
- Date: Sun, 11 Feb 2007 15:46:30 -0800
Hi, All.
Just reading through list archives (I've had to set my subscription to
"vacation mode" because there's just too much mail on a daily basis). Anyhow,
I didn't know about Norton 2007's accessibility issues before I bought it.
I've always used Symantec's products (except AntiVirus Professional Edition)
without a problem. So, upon seeing the inaccessibility of this latest version,
I wrote an email to their customer support and tech support departments. Below
is the response to what I wrote, and I figured I'd share it with all of you.
There's a "feedback" link in there, so feel free to visit that, and those who
have Norton Internet Security or SystemWorks 2007, let them know what we want
them to do. Unfortunately, they don't include my original message, but
essentially, I explained that their product is not useable with a screenreader,
and let them know it was a big disappointment, considering (from my point of
view) how great the 2005 Norton products worked.
On a sidenote, I've recently begun writing articles at a great site called
Associated Content, and have written a Norton 2007 product review (as well as a
few other articles about computers/internet from a blind perspective), and
those should be published this week sometime...Just waiting on their payment
offers so I can accept them. You can click the link to my Content Provider
page, found in my signature file right before Symantec's message.
---- Check out my articles at Associated Content. Subscribe, and receive an
email every time I publish an article. Are you interested in a more healthy,
environmentally friendly home? Interested in a potential home-based business
with no selling involved? Click Here for more information. Visit Designs By
Derby for scrapbooks, custom greeting cards, and much more. Mylot.com; A Great
New Online Community
----- Original Message -----
From: "Customer Service" <customerservice@xxxxxxxxxxxxxxxxxx>
To: <wesderby@xxxxxxxxxxx>
Sent: Thursday, February 08, 2007 10:58 AM
Subject: Symantec Store [Incident: 070203-005043]
Subject
---------------------------------------------------------------
Symantec Store
Discussion Thread
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Response (Udhaya Shankar) - 02/08/2007 10:58 AM
Greetings Wes,
Thank you for contacting Symantec Online Technical Support.
I understand from your message that you would like to improve the accessibility
features of 2007 versions of Symantec programs with screen reader.
Wes, I appreciate the suggestions that you have provided in order to improve
accessibility features of 2007 version of Symantec programs with screen reader.
The suggestion has been forwarded to Symantec development team in order to
improve Symantec products. Please understand that Symantec works tirelessly for
months on end to perfect every product before release, and subsequently does
its best to hire the best people available to assist you with any issues that
come up.
Also note that many updates and changes to our products and services are due to
customer feedback.
Should you wish to provide additional comments regarding any Symantec product
or service, you may post your message at the following URL:
> Web URL:
http://www.symantec.com/feedback/
Our feedback database is reviewed by management directly, and provides a form
for our customers to send feedback regarding enhancements to any Symantec
product or service.
Mean while, if you are facing any issues with Symantec programs installed on
the computer, do not hesitate to contact us.
If you have further concerns or queries, please revert.
Please feel free to contact us, if you need any further assistance.
Regards,
Udhaya Shankar
Symantec Authorized Technical Support
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