you must have accidently checked the option for grouping threads. to fix this go to the view menu while in outlook express' main screen. alt v to open the view menu right arrow on current view press enter on "group messages by conversation". so you know, what this option is for is that it puts together all the mesages you get that have the same subject line. so you can read them one after the other rather than having them spread all over your inbox. when you see one that is closed just right arrow to open it. ----- Original Message ----- From: Laura Shumate To: Jaws For windows Mailing List Sent: Friday, February 05, 2010 9:24 AM Subject: Having a Problem with Outlook Express Hi, When I get to a message in OutlookJaws keeps saying Collapsed or expanded has anyone come across this problem? Laura