this is the e-mail i received from freedom regarding the issue with jaws not finding my key on start up
-------- Original Message -------- Subject: FW: authorization , From: mkizer02@xxxxxxxxxxx Date: Mon, 11 Jan 2010 14:01:49 -0500 From: Freedom Scientific Support <support@xxxxxxxxxxxxxxxxxxxxx> Reply-To: <support@xxxxxxxxxxxxxxxxxxxxx> Organization: Freedom Scientific To: <mkizer02@xxxxxxxxxxx> Dear michael Thank you for contacting Freedom Scientific technical Support. Actually, I'm not sure on what cause the issue your are outlining. It would require more information and even with additional information, if the issue is not reproducible, it could still be difficult or impossible to determine what happen that particular time. In regards to sluggishness, go to the run dialog "windows key+r", type in: Msconfig And hit enter. Control+tab to the startup page and disable as many items as possible running on startup and see if this resolve the issue. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Mr. Tracey Jackson, Technical Support Specialist Freedom Scientific Phone support: 727 803 8600, option #2 E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxxxxxxxxx> Visit our website at: http://www.freedomscientific.com/ -----Original Message----- From: Webmaster@xxxxxxxxxxxxxxxxxxxxx [mailto:Webmaster@xxxxxxxxxxxxxxxxxxxxx] Sent: Friday, January 08, 2010 1:18 PM To: Freedom Scientific Technical Support; Bill Bryan Subject: authorization , From: mkizer02@xxxxxxxxxxx Important - - -> Do NOT use Reply To: because it will go to the Webmaster at Freedom Scientific. Support Name is = michael E-mail address is = mkizer02@xxxxxxxxxxx Product = jaws Serial Number = 10321 User subject description is = authorization -- Start comment or suggestion -- hey i have a question i was listening to a radio program on the web and for some reason jaws kept saying numbers so i turned it off well when i restarted it it didn't find my key so i shut it off and restarted it again and all is well so what made that happen and why is jfw so sluggish with windows 7 any help is appreciated thanks. -- End comment or suggestion -- * * * End of document * * *
