Hi Robby, Hmm, that is strange. You can't download the e-book? WHen I encounter this, I usually use the insert key plus the letter B as in boy to let Jaws read me what is on the screen. I don't know if that will help you, but I thought I'd offer my suggestion. Also, if you have trouble reading the e-book., you can download adobe acrobat 7 from www.adobe.com. It's free and contains a read aloud submenu under the view text in adobe 7. I have it on my computer and it works pretty well. Hope I've been of some help. Marissa ----- Original Message ----- From: Robbie Curtis To: jfw@xxxxxxxxxxxxx Sent: Saturday, January 21, 2006 4:17 PM Subject: Ebooks & JAWS Hi Listers: I recently purchased an ebook from the Randomhouse site and all it shows is a bunch of questions marks according to JAWS. I have done all of the steps that Random House says to do, but it's still doing the same thing and not downloading properly. Has anyone else had this problem and if so, how did you fix it? Thanks.