Re: Any problems with SBC "Self-support" upgrade & JAWS?

Hi,
I  have  complained all the way to "Resolution expert".
If any one does try this SBC   "mandatory"  upgrade and  you hate it, write
me.
The  escalation "Resolution" expert would be  interested  in direct
correspondence with any one who cannot use the mandatory upgrade.
I  have means of having  the  Resolution Expert call me back.
Yes, I  refuse the upgrade every time which is very often.
I told her this in my opinion violatesthe contract and ifI am forced to
usethestuff,I will changeto cable.
If enough people gripe, they will  listen.
To gripe, call Customer Service and escalateto Manager and be insistent.


----- Original Message ----- 
From: "david poehlman" <david.poehlman@xxxxxxxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, December 03, 2004 12:41 PM
Subject: Re: Any problems with SBC "Self-support" upgrade & JAWS?


> is there a box to uncheck?  if there is, take the option.  If not,
complain.
> There is no reason to have that junk on your pc whether or not it is
> accessible to jaws.
>
> Johnnie Apple Seed
>
> ----- Original Message ----- 
> From: <ptusing@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, December 03, 2004 12:20 PM
> Subject: Re: Any problems with SBC "Self-support" upgrade & JAWS?
>
>
> HI,
> Every one is getting the reminder which is marked "mandatory" and that is
> whyI am asking if any one has  checked "yes" to  upgrade?
> Also  if  you  upgraded, does it work well with JAWS?
> My  preference would be to skip the upgrade entirely, but that appears to
> not be an option.
>
>
> ----- Original Message ----- 
> From: "Stu" <k5stu@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, December 03, 2004 9:41 AM
> Subject: Re: Any problems with SBC "Self-support" upgrade & JAWS?
>
>
> > Why even use the software?
> > ----- Original Message ----- 
> > From: <ptusing@xxxxxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Thursday, December 02, 2004 6:32 PM
> > Subject: Any problems with SBC "Self-support" upgrade & JAWS?
> >
> >
> > > Hi,
> > > Because in the past 5 weeks, some of  us have found problems with
> software
> > > from 3 major vendors having latest versions partially or mostly
> > > inaccessible,
> > > I would be curious to know the  experience of JAWS users and the SBC
> > > self-support upgrade before one alters a program that works.
> > > As there are so many blind  SBC users, it might be  possible to get
the
> > > company's  attention if there are major problems with the upgraded
> > software.
> > >
> > > --
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