Hello Robin, I got my man to come round yesterday and he sorted it quite quickly. It was the lasass file which was corrupted. He found a good copy and changed them over. Thanks for your suggestion. Ron ----- Original Message ----- From: Robin Clayden To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, February 15, 2010 8:57 AM Subject: [jaws-uk] Re: help please Ron, Type isass.exe - bad image into Google and it will give you some answers. Looks like a system restore or some work in safe mode is required, sighted help I guess? Good luck Cheers, Robin From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of ron sears Sent: 13 February 2010 14:41 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] help please Hello folks, this message has appeared on my screen. Using JFW 10 with Windows XP. Can anyone help please? The screen is black and there is a cursor in the middle of the screen. "ISASS.EXE-BAD IMAGE THE APPLICATION OR DLL c:/WINDOWS/SYSTEM/LSASRV.DLL IS NOT A VALID WINDOWS IMAGE. PLEASE CHECK THIS AGAINST YOUR INSTALLATION DISKETTE" Cheers Ron Edinburgh College of Art (eca) is a charity registered in Scotland, number SC009201