I am using Windows XP Pro, JAWS 9 and Microsoft Outlook 2003 Professional. I want to do something, not sure how to do it or indeed if it can be done. I want to create an Email messsage template which can be sent to customers on completion of business. The message will be a standard one, with only the recipients name and first line of text being different. I created a draft Email, but as soon as I sent it to someone, it of course disappeared from the Drafts folder. So is there a way of creating such a template which I can keep and send out to each recipient as and when required? Hope I've made it clear what I'm asking. Thanks for any help offered. Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes