Barbara, You could try changing the password on the file that you can open, this might then enable you to access the other file, just a thought. Regards, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk Sent: Friday, April 04, 2008 6:08 AM Subject: [jaws-uk] File not opening My mum has a couple of files on a USB pen drive. One is for some personal details and one for the details for her online bank account. I decided it would be wise to password protect these for her just in case she ever lost the pen. Within MS Word, I went to Tools, Options and then set a password under the Save tab. Both files were given the same password (Probably not a good idea I know). One is opening fine. However, when we try to open the other and type in the password I know is correct, there is a message saying "The filename or path are not valid" Any ideas why this is happening? And more importantly, can it be fixed and the information retrieved? I'll be very greatful for any help offered. Barbara barkingbabs@xxxxxxxxxxxxxxx