This article explains about the problem and offers a solution. http://support.microsoft.com/kb/303194 Vanja http://www.sudar.co.uk http://mashupradio.net MSN/windows live messenger: sudar23@xxxxxxxxxxx AIM: vanja121 Skype: vanja121 ----- Original Message ----- From: Barbara Wilson To: jaws-uk Sent: Wednesday, September 03, 2008 2:56 PM Subject: [jaws-uk] Email Problem I've been getting this message all day every time I open Outlook Express, any suggestions as to what to do? "Message number 1 could not be retrieved. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR problem retrieving message.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD" Many thanks for any help offered. Barbara Wilson T: 02887784046 M: 07917710779 E: (home) barkingbabs@xxxxxxxxxxxxxxx E: (office) info@xxxxxxxxxxxxxxxxxx W: (home) www.justgiving.com/cyder W: (office) www.creativeeyes.co.uk Skype: (from computer) creativeeyes Skype: (from phone or mobile) 02895811500 Windows Messenger: creativeeyes@xxxxxxxxxxxxx