Dorothy There are three parts to AVG. The first is the Virus database which is used to store details of the viruses that are around and needs regularly updating with details of any new viruses. Its because this database is not up to date that you keep getting the balloon popping up on your lap top. You need to get into the habit of updating this database regularly, which will stop the balloon appearing. The second part to AVG is the actual scan of your disk drives. This includes your main hard drive, floppy disk drive (if you have one) and CD/DVD drives. It scans through all the files on these devices, useing the Virus database previously described, looking for the signatures of viruses within each scanned file. If a virus is found, AVG can either heal or quarantine the file, so it can no longer harm your system. The third part is the automatic scanning of incoming and outgoing Emails. As you download Emails from your ISP's mail server, AVG will scan the Email and any attachments it has, again using the Virus database, to check there are no viruses on them. Likewise, it does the same with Emails that you are sending out. To update your Virus database, do the following: 1. Ensure you have the internet connected. This can be to any site, just so long as the connection works. 2. On the Start Menu, go to 'Programs' or 'All Programs' , then 'AVG'. You should see a sub menu containing 3 items, one of which is 'AVG free edition for Windows' and you should open this application. 3. Press F9 and if it asks you where to get the update files from, select 'Internet'. This may only occur the first time you do this, it may go directly to step 4. 4. A message will appear telling you that the latest update files are available for download, click or press enter on the 'Update' button. This will update your Virus database with the latest virus information. If there is no new virus information available, you will see a message to this effect. 5. Once the 'Update successful', or the 'No files available' message is displayed, click or press enter on the OK button. Note this window has a coundown on it and will disappear automatically if you don't click the OK button within 30 seconds or so. 6. You should now be back at the main AVG window. You can now either run a System scan or close the application. To run a full system scan press F4. This may take awhile, depending on the amount of data on your disk drives. When complete, AVG will tell you if it has found any viruses and what it has done with them. Press alt + F4 to exit AVG. Of course there is a lot more to AVG than this but what I have described is the minimum you should do to help keep your system virus free. I do this once a week and have managed to keep on top of any viruses around. HTH Chris -----Original Message----- From: Dorothy Ingram-Gorban [mailto:user@xxxxxxxxxxxxxxxxxxxxxx] Sent: 04 December 2005 22:05 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Andrew dorothy back i just had a look by the way into the folder and see it was Freeserve in march last yarn when I signed and in April they beamed Wannadoo.. they talked about it with much excitement and glory.. At one time this Darren was supposed tobe able to give per personal assistance but all that soon went to pot. Anyway on the laptop is AVG and that is on about updating all the time and to click on a baloon I have-not managed to do that and ignore it it says I am at risk etc., How do I do a full system scan on the laptop Ihaveno idea at all. AVG says is updating on the 6th I think but it say it is updating each time I put it on. I did think by the way that when I was using the laptop I wouldnot bother to darken the screen and then maybe Jaws be in the state is in now which you would to see or hear to believe!. However former the screen dark was something I couldn't give up. I donot think I am skilled sough to make some the setting in the highlight and customising and Toney Berry the RnIB visitor doesnot know Jaws. that's why I have I given him the Demo disc to take home and play around with.. What I did to make the screen bearable was this. I went into Display and there are about 8 choices of what seem tube preset choices. Themes they are called and of the 8 about two three will work in white Font and black screen.. the Desk top on the leapt top is set to the I think Classic style as they are all neatly set-to the left the screen. OF no tis desktop a Viglen GEni they are like large blotches ail over the a screen. There is a Theme called Dorothy's The and classic theme and a load of tiers some will turn the screen to themost awful glare a Dorothy nd I have to shut my eyes at once.. I dare not experiment in case people start getting Email in black print on black as they did before. so I am putting up with Jaws acting in the most terrible all ver the place as really even those complex setting which I cannot do would Ok make thing abit sir former but I not able to do them At least they aren't arriving black on black touch wood.. I am so sorry Andrew for the typing but if you could see or hear Jaws well enough said if you read the early one on thispagein late August and early September you will the back ground. 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