Hello Hema, I'm afraid that's a question I can't answer. Which version of Outlook? Thanks. From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Hemachandran Karah Sent: Tuesday, October 11, 2011 9:36 PM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] outlook view Dear Sue, My outlook 2010 is very slow. The appearance seems to be in html view. Iam not sure whether this is the right setting. Moreover, jaws says there is nothing to display in the sent items folder although I have been sending plenty of emails. Please help. Warmly, Hema.