[iyonix-support] Re: Problem logging in to download 5.12 upgrade
- From: John Ballance <jwb@xxxxxxxxxx>
- To: iyonix-support@xxxxxxxxxxxxx
- Date: Thu, 21 Dec 2006 21:47:31 +0000
Hi George
george wrote:
A week ago I successfully paid for the ROM upgrade to 5.12 and
received the ROM reference from the website. However, I cannot log in
at www.iyonix.com/ROM to register my PIN because I have forgotten my
password, and the site doesn't recognise my email address (even though
it hasn't changed since I purchased my Iyo in May '05) so won't give
me my login and password details. There appears to be no way therefore
of obtaining the upgrade.
the login for the ROM site is NOT the same as the support group.
According to our records you have never created a login at
www.iyonix.com/ROM, or /USB, or /tools - these all share the same
login. it is not used elsewhere
so please register a login, then you can continue from there
John
Emails on the 16th and 19th to sales@xxxxxxxxxx have not received a
response. Does anyone have any suggestions? Is sales@xxxxxxxxxx still
functioning?
Cheers
George
--
John Ballance
jwb@xxxxxxxxxx
http://www.rosery.net
http://www.johnballance.co.uk
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