Re: Proxy service failed.

Thanks Jim. I can just picture it now. GFI blames Burstek. Burstek blames
GFI.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


> -----Original Message-----
> From: Jim Harrison [mailto:jim@xxxxxxxxxxxx]
> Sent: Saturday, September 18, 2004 11:02 AM
> To: [ISAserver.org Discussion List]
> Subject: [isalist] Re: Proxy service failed.
> 
> http://www.ISAserver.org
> 
> I didn't say that this would solve the issue, just that it's the best
method for
> narrowing it down.
> If you disable the filter and you don't see the problem recur, then it's
time to get GFI
> folks involved.
> The fact that it doesn't happen until several days have passed indicates
that it's either
> a time-based bug or that your recent
> change exposed a bug in a previously-unexercised code path in the filter.
> 
> I can't answer as to why resolutions never show from the complaining party
(not that
> unusual, frankly), but I know for a fact that
> several issues in 3rd-party filters have crossed my desk and in only one
case was ISA
> code at fault.
> 
>   Jim Harrison
>   MCP(NT4, W2K), A+, Network+, PCG
>   http://isaserver.org/Jim_Harrison/
>   http://isatools.org
>   Read the help / books / articles!
> 
> ----- Original Message -----
> From: "John Tolmachoff (Lists)" <johnlist@xxxxxxxxxxxxxxxxxxx>
> To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
> Sent: Saturday, September 18, 2004 10:17
> Subject: [isalist] Re: Proxy service failed.
> 
> 
> http://www.ISAserver.org
> 
> Well, while I might agree with you, nothing has changed on Download
Security
> over the last 10 days. The last time I changed it was to add a registry
> entry so that excel files would not be incorrectly scanned as html files.
> 
> What bothers me is that the old posts I have seen on this point a finger
at
> the 3rd party app, but there is never a closing post saying this or this
> fixed it. They are left hanging.
> 
> I guess to test, I would need to restart the server say 2 more times and
see
> if the error occurs again, and then disable Download Security and then
> restart a couple of times to see if it occurs.
> 
> One thing I did note, if I manually restart and as I have now configured
it
> to restart on 1st & 2nd fail, it then starts fine and runs.
> 
> John Tolmachoff
> Engineer/Consultant/Owner
> eServices For You
> 
> > -----Original Message-----
> > From: Jim Harrison [mailto:jim@xxxxxxxxxxxx]
> > Sent: Saturday, September 18, 2004 9:59 AM
> > To: [ISAserver.org Discussion List]
> > Subject: [isalist] Re: Proxy service failed.
> >
> > http://www.ISAserver.org
> >
> > Hi John,
> >
> > The "1000" event told you which component caused the fault:
"dsecisa.dll".
> > I got a $ that says this is "Download SECurity".
> > Try disabling it and see if this reoccurs.
> >
> >   Jim Harrison
> >   MCP(NT4, W2K), A+, Network+, PCG
> >   http://isaserver.org/Jim_Harrison/
> >   http://isatools.org
> >   Read the help / books / articles!
> >
> > ----- Original Message -----
> > From: "John Tolmachoff (Lists)" <johnlist@xxxxxxxxxxxxxxxxxxx>
> > To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
> > Sent: Saturday, September 18, 2004 01:08
> > Subject: [isalist] Proxy service failed.
> >
> >
> > http://www.ISAserver.org
> >
> > Today (well it was Friday) the web proxy service failed at 3:30 PM this
is
> > the first time this has done this. At 11:30, I restarted the service and
> > then checked everything out. I restarted the server and the error
occurred
> > again. However, I had set the recovery options on the service to restart
> on
> > 1 and 2 fail, and it is now running.
> >
> > GFI Download security version 2.2 is installed as well as Burstek Web
> Filter
> > version 5.30.04 and Log analyzer.
> >
> > Nothing has changed on the server in about 10 days.
> >
> > Below are the event logs. I did some searching and the only thing I
found
> > are some posts related to moving GFI Download security to a higher
> priority
> > (From May of 2004) and possibly pointing at Web Sense.
> >
> > Any one have any ideas on what to look at?
> >
> > Application logs:
> >
> > ______________________________________________________
> > Event Type: Error
> > Event Source: Application Error
> > Event Category: (100)
> > Event ID: 1000
> > Date: 9/17/2004
> > Time: 3:33:17 PM
> > User: N/A
> > Computer: SRV6
> > Description:
> > Faulting application w3proxy.exe, version 3.0.1200.365, faulting module
> > dsecisa.dll, version 1.0.0.12, fault address 0x00012c46.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 41 70 70 6c 69 63 61 74   Applicat
> > 0008: 69 6f 6e 20 46 61 69 6c   ion Fail
> > 0010: 75 72 65 20 20 77 33 70   ure  w3p
> > 0018: 72 6f 78 79 2e 65 78 65   roxy.exe
> > 0020: 20 33 2e 30 2e 31 32 30    3.0.120
> > 0028: 30 2e 33 36 35 20 69 6e   0.365 in
> > 0030: 20 64 73 65 63 69 73 61    dsecisa
> > 0038: 2e 64 6c 6c 20 31 2e 30   .dll 1.0
> > 0040: 2e 30 2e 31 32 20 61 74   .0.12 at
> > 0048: 20 6f 66 66 73 65 74 20    offset
> > 0050: 30 30 30 31 32 63 34 36   00012c46
> > _______________________________________________________
> > Event Type: Error
> > Event Source: Microsoft ISA Server Control
> > Event Category: None
> > Event ID: 14079
> > Date: 9/17/2004
> > Time: 3:35:17 PM
> > User: N/A
> > Computer: SRV6
> > Description:
> > Due to an unexpected error, the service w3proxy stopped responding to
all
> > requests. This occurred 1 time(s) in the past 0:07 hours. Try to stop
the
> > service or kill the corresponding process if it does not respond, and
> start
> > it again. Check the Event Viewer for related error messages.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > _____________________________________________________
> > Event Type: Information
> > Event Source: Microsoft Web Proxy
> > Event Category: None
> > Event ID: 14186
> > Date: 9/18/2004
> > Time: 12:33:29 AM
> > User: N/A
> > Computer: SRV6
> > Description:
> > The Web Proxy Service was started successfully.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > __________________________________________________
> > Event Type: Information
> > Event Source: Application Error
> > Event Category: (100)
> > Event ID: 1004
> > Date: 9/18/2004
> > Time: 12:37:46 AM
> > User: N/A
> > Computer: SRV6
> > Description:
> > Reporting queued error: faulting application w3proxy.exe, version
> > 3.0.1200.365, faulting module dsecisa.dll, version 1.0.0.12, fault
address
> > 0x00012c46.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 41 70 70 6c 69 63 61 74   Applicat
> > 0008: 69 6f 6e 20 46 61 69 6c   ion Fail
> > 0010: 75 72 65 20 20 77 33 70   ure  w3p
> > 0018: 72 6f 78 79 2e 65 78 65   roxy.exe
> > 0020: 20 33 2e 30 2e 31 32 30    3.0.120
> > 0028: 30 2e 33 36 35 20 69 6e   0.365 in
> > 0030: 20 64 73 65 63 69 73 61    dsecisa
> > 0038: 2e 64 6c 6c 20 31 2e 30   .dll 1.0
> > 0040: 2e 30 2e 31 32 20 61 74   .0.12 at
> > 0048: 20 6f 66 66 73 65 74 20    offset
> > 0050: 30 30 30 31 32 63 34 36   00012c46
> > ___________________________________________________
> > Event Type: Error
> > Event Source: Application Error
> > Event Category: None
> > Event ID: 1001
> > Date: 9/18/2004
> > Time: 12:39:24 AM
> > User: N/A
> > Computer: SRV6
> > Description:
> > Fault bucket 118664497.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 42 75 63 6b 65 74 3a 20   Bucket:
> > 0008: 31 31 38 36 36 34 34 39   11866449
> > 0010: 37 0d 0a                  7..
> >
> > >From the System log:
> >
> > Event Type: Information
> > Event Source: Disk
> > Event Category: None
> > Event ID: 119
> > Date: 9/17/2004
> > Time: 3:32:02 PM
> > User: N/A
> > Computer: SRV6
> > Description:
> > The driver for device \Device\Harddisk0\DR0 delayed non-paging Io
requests
> > for 30 ms to recover from a low memory condition.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 04 00 00 00 02 00 52 00   ......R.
> > 0008: 00 00 00 00 77 00 04 40   ....w..@
> > 0010: 00 00 00 00 00 00 00 00   ........
> > 0018: 00 00 00 00 00 00 00 00   ........
> > 0020: 00 00 00 00 00 00 00 00   ........
> > _______________________________________________
> >
> > Event Type: Information
> > Event Source: Disk
> > Event Category: None
> > Event ID: 119
> > Date: 9/17/2004
> > Time: 3:32:02 PM
> > User: N/A
> > Computer: SRV6
> > Description:
> > The driver for device \Device\Harddisk1\DR1 delayed non-paging Io
requests
> > for 30 ms to recover from a low memory condition.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 04 00 00 00 02 00 52 00   ......R.
> > 0008: 00 00 00 00 77 00 04 40   ....w..@
> > 0010: 00 00 00 00 00 00 00 00   ........
> > 0018: 00 00 00 00 00 00 00 00   ........
> > 0020: 00 00 00 00 00 00 00 00   ........
> > ___________________________________________________
> >
> > Event Type: Error
> > Event Source: Service Control Manager
> > Event Category: None
> > Event ID: 7034
> > Date: 9/17/2004
> > Time: 3:33:23 PM
> > User: N/A
> > Computer: SRV6
> > Description:
> > The Microsoft Web Proxy service terminated unexpectedly.  It has done
this
> 1
> > time(s).
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > John Tolmachoff
> > Engineer/Consultant/Owner
> > eServices For You
> >
> >
> >
> >
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