Thanks for the help. He had received a new laptop and the IT group just copied the Cadence directory over. So he just needed to actually load the software. Diane. From: icu-pcb-forum-bounce@xxxxxxxxxxxxx [mailto:icu-pcb-forum-bounce@xxxxxxxxxxxxx] On Behalf Of Dickoff, Diane J Sent: Sunday, October 12, 2014 9:28 AM To: icu-pcb-forum@xxxxxxxxxxxxx Subject: [PCB_FORUM] new laptop but my coworker is getting this error message...can anyone help out?...thanks, Diane. [cid:image001.jpg@01CFE6DB.3A0ADB10]