[icon-discuss] Re: Questions About Disc Drive Mode
- From: "Donna Marie" <yellow3labs@xxxxxxxxxxx>
- To: "icon-discuss@xxxxxxxxxxxxx" <icon-discuss@xxxxxxxxxxxxx>, "ljgehres@xxxxxxxxxxx" <ljgehres@xxxxxxxxxxx>
- Date: Sat, 11 Apr 2009 04:57:16 -0400
Hi Linda,
Thank you so much for your wonderfully detailed suggestions. I guess I should
try a reset first, because my entire unit is now acting flaky. I just turned
it on a few minutes ago to check e-mail. First it couldn't find
my wireless network which seemed odd. My laptop found it just fine. Then when
I turned off the Braille Plus, it turned itself back on a few seconds later.
This process kept repeating until I removed the battery.
If you dohn't mind, I would just like to verify that the reset button is the
indentation at the left of the battery. You don't have to remove the battery
to do a reset. On the other hand, you do have to remove the
battery to reflash the unit, using the insertion point just above the ridge of
circuits.
Now also please tell me what is supposed to be said each time you turn on the
Braille Plus. Mine only gave a spoken message the very first time I turned it
on. Also, this unit was not at Version 2.0 build 21, when
I received it. I did the software update to reach the current build. Is it
usually the case that one would receive a unit with older software such as 1
point something installed?? I would have thought the Braille Plus
would have been up to date at its arrival.
I really think I could like the Braille Plus, but I'm starting to wonder if
mine isn't defective from the outset. If so, I guess I could just send it back
and request a new one or a refund.
Any comments or suggestions will be greatly appreciated.
Donna
On Fri, 10 Apr 2009 21:07:58 -0700, Linda Gehres wrote:
>Hi Donna,
>
>I experienced the same kind of issue that you've been experiencing, although
>in
>my case, it was sort of intermittent. I was able to put my CD into my
>computer
>and copy my music through the psynch method onto the Braille Plus, and was
>able
>to connect to the internet wirelessly. I was not, however, able to connect my
>Braille Plus to either of the two computers I had at the time using a USB
>cable. The Braille Plus did not see either of my computers, nor did my
>computers register seeing the Braille Plus. Thus, i couldn't copy documents
>back and forth between Braille Plus and computers. After some consultation
>with APH, I did a reflash, and although that sort of improved the problem, it
>didn't solve it completely. I eventually had to send my unit back for repairs
>unrelated to this issue, and it was discovered that there was indeed a problem
>with its ability to copy between computers and itself.
>
>As for how to do a reflash, the way i found easiest was shown to me by Michael
>Jones at Levelstar. He told me to first remove the battery and unplug the
>cable from the unit, then put a stylus at the part of the wall which holds the
>battery just above where you feel a ridge of circuits. At the same time as
>you're holding the stylus to reset the braille plus, you hold down the star
>key, and then plug the cable into the unit. You hear a short vibration sound,
>then shortly after two vibration sounds, and you have to wait quite awhile
>till
>you hear the unit say "Welcome to the braille plus Version 2.0 build 21.
>Essentially, you're reloading the software from scratch, and a lot of times it
>will solve problems like this.
>
>Before I'd do a reflash, which was what i was told to do by APH when i had my
>difficulties, I'd first try what is known as a reset. In this ibnstance, you
>remove the battery and take a stylus or an earphone jack and put it at the
>little point on the battery wall just above where you feel the circuitry. If
>you have the battery part of the machine facing toward you, it would be on the
>upper left part of the lefthand side of the wall of the battery compartment.
>Hope I've done an adequate job of explaining how to do this. If I've confused
>you, however, do write me offlist, and we can work together to see if either a
>reset or reflash can solve the problem. If that doesn't work, then the next
>best thing would be to contact APH first by sending a problem report and
>perhaps following up with a call to the tech support department for further
>help.
>
>linda Gehres
>
> On Fri, 10 Apr 2009 22:31:17 -0400, Donna Marie wrote:
>
>
>>Hi All,
>>
>>I just received my Braille Plus and have gotten many of its features working
>>just fine. However, I cannot seem to truly get my computer to recognize my
>>unit via the USB connection so that I can ultimately sync my
>>contact list in Outlook to the Braille Plus.
>>
>>I believe I've connected the usb cable to my computer as directed in the
>>manual. However, I never heard the standard USB connection sound.
>>
>>I've entered "disc drive mode" and, in fact, my unit says "Disc Drive Mode
>>Ready."
>>
>>When I go into my computer, I see "Mobile Device." However, when I press
>>enter
>>on that drive, it is completely empty. Also, I still haven't heard the USB
>>connection sound.
>>
>>In hopes of one day being able to sync my contact list, I have also installed
>>the software from the CD. In fact, I tried the application, but it isn't
>>finding my unit in disc drive mode.
>>
>>Can some kind soul on this list please tell me what I am doing wrong? I
>>haven't installed the USB drivers, because my impression is that they are
>>used
>>to establish an Internet connection which I'm already doing
>>wirelessly.
>>
>>I would greatly appreciate any suggestions and apologize in advance for being
>>such a blithering idiot about this.
>>
>>Best regards,
>>Donna
>>
>>
>>If you reply to this message it will be delivered to the original sender
>>only.
>>If your reply would benefit others on the list and your message is related to
>>LevelStar or APH then consider sending your message to
>>icon-discuss@xxxxxxxxxxxxxx
>>
>>
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>>
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>>
>>
>>For answers to the most frequently asked questions about Icon and Braille +,
>>Visit
>>the LevelStar and APH FAQ pages:
>>Visit the LevelStar FAQ page at
>>http://www.levelstar.com/support-faqs.php
>>Visit the APH FAQ page at
>>http://sun1.aph.org/webcast/brailleplus2/faq.html
>
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
LevelStar or APH then consider sending your message to
icon-discuss@xxxxxxxxxxxxxx
Icon Discuss Mailing List
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//www.freelists.org/list/icon-discuss
To unsubscribe from the list send a blank message with unsubscribe in the
subject line to:
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To post to this list, send your message to:
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For answers to the most frequently asked questions about Icon and Braille +,
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html
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