Hi Kathy: I experience the problems you describe when reading emails. Sometimes left and right arrowing will enable you to go above or beyond the specific line that you're stuck with. As for using the first item of a letter in a list to find what you're looking for, if you're looking for a second folder or item that starts with the same letter, you'll have to type the second letter of that item in order for it to appear. For instance, say that within the list of folders in your email reader, you have a folder called bookport, and another one called braille plus. If within the folders list you type B bookport will likely be the first folder that will pop up. But if you want to get to braille plus, you'll have to type br in order to be able to see it. Hope that helps. Marta