On Sat, Feb 8, 2014 at 7:04 AM, Urias McCullough <umccullough@xxxxxxxxx> wrote: > On Sat, Feb 8, 2014 at 6:43 AM, Urias McCullough <umccullough@xxxxxxxxx> > wrote: >> On Sat, Feb 8, 2014 at 1:32 AM, Oliver Tappe <zooey@xxxxxxxxxxxxxxx> wrote: >>> These mail are trying to convey the message that we've lost a disk (sdb). >>> It is no longer responding to any ATA device detection, so it's likely dead >>> or the cable is broken. >>> In any case, this needs to be brought to Hetzner's attention, such that >>> they can fix the problem. However, I won't be able to do that before next >>> week, so if someone else feels inclined to fix things earlier, please do. >> >> Spectacular... >> >> I'll work on trying to get this addressed. > > Ok, so I was getting ready to submit the support ticket, and I saw the > bottom terms: > > "I hereby authorize Hetzner Online to check the above-mentioned > defective hard drive for functionality and to replace this with a new, > empty hard drive, if necessary. I am responsible for data transfer and > backups as well as the reintegration of the exchanged hard disk into > the system configuration (e.g. Software RAID). Furthermore, I > understand that the server needs to be switched off and disconnected > from the mains for the hard disk to be exchanged." > > The last part suggests the machine needs to be taken offline. I assume > that we should do a clean shutdown first - do we do that before > submitting the ticket? I shutdown all the VMs and sync'd baron. I will leave baron running and continue to sync it regularly in anticipation of the replacement disk. - Urias