Hi Senn. when you reply to an email on group you need to go into the reply option but instead of pressing number 3 you press number 2 for the address book. Then you get the guide chat email address up in your address book and enter on that. Then you carry on as normal. If you press number 3 after pressing the reply it will go to that person's private email address and not on group. Pressing reply to all means that the message will come on group and to that person privately so they will get it twice so the best thing is to press number 2 and enter on the list email address in your address book as it will then come on group only. Hope this makes sense. Have a good day. I'm chilling out. Love Clare xxxx