Hi Senn, There's also a control that overides the volume somewhere in Windows but that's not accessible through guide, so sighted help or remote support needed. Darren. -----Original Message----- From: Sennjan Kadir - Email Address: senn.kadir@xxxxxxxxxxxxxx Sent On: 15/06/2012 20:09 Sent To: Guide Chat - Email Address: guide.chat@xxxxxxxxxxxxx Subject: [guide.chat] In Reply To: [guide.chat] Exercise? Hi Jim, have you checked to see if you have a volume control on the headset? Its usually on the cable. Senn.