[guide.chat] Guide update
- From: Sarah Jones <Sarah.Jones@xxxxxxxxxxxxxxx>
- To: "guide.chat@xxxxxxxxxxxxx" <guide.chat@xxxxxxxxxxxxx>
- Date: Fri, 3 Feb 2012 12:12:02 +0000
It looks like some of you are having difficulties getting the update for your
Guide software. I'm really sorry to hear this as we'd hoped it would be a very
happy day for you :)
I can confirm that the update is definitely available. If your updater is stuck
on '0% complete' please can you press 'cancel' and then try again.
If you still have problems please email myself or contact the guys in product
support on 01905 754765
Here's those instructions again for how to update Guide:
From the Main Menu choose option 9 (more menu options) then option 8 (system
settings) and then option 8 (check for program updates). The update will start
downloading, you can continue to use Guide while it does this. It will take a
fair while and this will depend on the speed of your internet connection, if
you check back at the same location periodically it will tell you the
percentage complete. Once the update has finished downloading, there will be an
option on the menu to install it.
Your patience is appreciated, thanks for not "shooting the messenger"!
Regards,
Sarah Jones
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