--- Begin Message ---
- From: "Tesco.com Support" <support@xxxxxxxxxxx>
- To: <sandra@xxxxxxxxxxxxx>
- Date: Mon, 5 Jul 2010 14:11:36 +0100
Dear Miss Brasher
Sorry for all the problems that you have experienced on the new Grocery
Accessibility website. We have had many complaints regarding the new site
and I also personally agree with you on the issues surrounding the design of
the website.
I have tried using the New access site myself and also have had the same
problems as you with the favourites page going back to the top etc. This
issue has already been passed on to the web development team.
If you wish to give us a more detailed report of the problems I would also
be happy to pass this on to them.
If you have any further queries please do not hesitate to contact us at
support@xxxxxxxxxxx quoting TES7793897X.
Kind Regards
Neil McKay
Customer Service Manager
Tesco.com Support
----- Original Message -----
From: ""sandra brasher"" <sandra@xxxxxxxxxxxxx>
Date: 02 July 2010
Subject: DIFFICULTIES with your refreshed grocery access website
To whom it may concern at Tesco's.
This email about the new access site saving us time and money is an absolute
joke. You have gone from an excellent easy use, fully accessible site that
I recommended and taut people less able than myself to use as part of our
business to give visually impaired people their independence, to a more
complicated, near on inaccessible site using a screen reader, this is the
case for myself but I no is the same for many others using screen readers.
There are too many problems I am having with this site that I cannot begin
to tell you about. One of the major problems is that on all my favourites
list I cannot navigate it like I did on the old one its going to take me
over 3 thousand presses of the right arrow key to read to the bottom of the
list and because items now have to be added individually it will take
thousands upon thousands of key presses to do a shop this is because it puts
you back to the top of the page after each item is added to the basket.
None of the short cut keys work in the same way to save time.
As I hope you can see this is not going to be practical for me to do my
shopping using this site. please tell me that these problems are being
addressed because If not I am not going to be able to carry on doing my
shopping with you as I know many others are now going to more accessible
shopping sites.
If you are interested in hearing about all the other problems I am having
with your site I would be happy to give you a detailed report don't hesitate
to contact me.
Thanks in anticipation of your speedy response in this matter.
Sandra Brasher
-----Original Message-----
From: Tesco.com - Email Address: Online@xxxxxxxxxxxxxxxxx
Sent On: 01/07/2010 16:35
Sent To: Sandra@xxxxxxxxxxxxx - Email Address: Sandra@xxxxxxxxxxxxx
Subject: Save even more time and money with our refreshed grocery website
If this mail is not displaying correctly, please click here.
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0eFb0Fs
************************************************************
Tesco
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Jbx0FH
************************************************************
We've refreshed our grocery website
To help you save time & money when you shop
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2g0FJ
************************************************************
Dear Miss Brasher,
Exciting news! We've refreshed our grocery accessibility^ website.
Below are 6 changes to help you save even more time & money.
If you've ordered groceries online before, everything you've bought
will still be in 'Favourites', so you don't have to search through
thousands of products. If you've registered your Clubcard number, all
your recent in-store purchases* will be there too.
You can also type your shopping list into Multisearch to save time.
And new for 2010, you'll find lots of great seasonal deals and ideas
in our Summer Zone.
http:?//www.tesco.com/superstore/content/?category=summer2010
Should you have any questions, you can call us on 0845 722 5533.
************************************************************
Top 6 changes
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2g0FJ
************************************************************
Promotional alerts so you never miss an offer
Saving you money
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2h0FK
Finding what you want is quicker and easier
Saving you time
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2i0FL
Use eCoupons even after you've checked out
Saving you money
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2h0FK
Cheaper alternatives to help you spend less
Saving you money
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2h0FK
See how many Clubcard points you'll collect as you shop
Saving you money
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Qyq0Fe
A guide price that includes promotional savings to help you budget
Saving you money
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2h0FK
************************************************************
See more time & money saving features
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2h0FK
************************************************************
Start shopping on our refreshed site
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2k0FN
************************************************************
Grocery
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2k0FN
Favourites
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2l0FO
Top offers
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2m0FP
Book a slot
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0Q2n0FQ
Sign up for emails
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0MUy0F7
************************************************************
^ You've told us you want to use our accessibility website, which is
especially designed for people with sight problems and cognitive
impairments. If this does not apply to you, we strongly suggest you
use our non-accessibility site by clicking here
http://mailing.tesco.com/cgi-bin3/DM/y/mBS7m0GuPWb0JZS0eFc0Ft
and un-ticking the box.
* Favourites are subject to store availability and product size.
Register your Clubcard to view purchases made in-store in the last 6
weeks.
Improvements to the website apply to the recipients of this email. You
must sign in using this email address to see the improved website.
XX-1111 is for illustration only and is not a valid eCoupon.
This is an email from Tesco.Com Limited (Company Number 3942522).
Registered in England. Registered Office: Tesco House, Delamare Road,
Cheshunt, Hertfordshire EN8 9SL. VAT Registration Number: GB 220 4302
31.
Neither Tesco.com Limited nor any company within the Tesco Plc Group
accepts responsibility for the accuracy or completeness of the
contents of this email as it has been transmitted over a public
network. If you receive this email in error please accept our apology.
If this is the case we would be obliged if you would contact the
sender and then delete this email.
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.439 / Virus Database: 271.1.1/2982 - Release Date: 07/04/10
18:35:00
--- End Message ---
