[guide.chat] An update from Anthony

From: Sarah Jones <Sarah.Jones@xxxxxxxxxxxxxxx>
To: "guide.chat@xxxxxxxxxxxxx" <guide.chat@xxxxxxxxxxxxx>
Date: Mon, 6 Feb 2012 10:04:55 +0000
Hi everyone,
I thought it would be a good idea to send this email out just to reassure you 
guys that we are still here, alive and kicking.

Both myself (Anthony) and Jordan are still working in Customer Support with 
assistance from Tom (Dolphin's newest Support Apprentice). We also have 
additional help from the rest of the team here in Worcester and once their 
Guide training is complete we will have a very strong team, in fact Dolphin has 
never had such a large Customer Support department.

Some of you will have spoken to Tom already and I would like to thank you for 
the kindness and feedback you have given him, I know myself that coming to a 
new company as an apprentice is quite a daunting thing.

With regards to delays in getting call backs, I can only apologise if you have 
been waiting and I assure you that this will improve if it is not already 
getting better, slowly but surely. So far this year has been a bit manic with 
the usual back-log of calls from the holiday break combined with moving the 
Durham office down here and getting everything set-up (learning to use a new 
phone system, etc.)

Also, I am aware that a lot of you are having trouble with the new update, this 
should be rectified as soon as possible as we have our top tech team looking at 
it. The update is there on the server, but for some reason it doesn't seem to 
want to share it! As you might imagine, we're equally frustrated by this issue. 
We're looking into right now and should have a successful resolution soon - 
we'll post again as soon as there is news.

If any of you do have trouble getting through on the phones please do not 
hesitate to give me a shout via email, my new address is:
anthony.wade@xxxxxxxxxxxxxxx

And, since this is the first time since last year I have spoken to a lot of 
you, I hope you had nice holiday break.

Regards,
Anthony
Dolphin Computer Access

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[guide.chat] An update from Anthony

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