Bryan, It is cached in someone's rules (a specific user) . I solved this by locating the person who had the phantom employee in his/her rules and ran outlook.exe /cleanrules. This will clean all the rules (watch out) including the invisible one too. http://www.petri.co.il/outlook_2003_command_line_switches.htm HTH Zoran ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of bryan brown Sent: Wednesday, December 06, 2006 12:48 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] appointment/scheduling help needed i have a user where if scheduling a specific user to an appointment or meeting she gets a bounce referencing an old employee that no longer has an account or mailbox. below is the error message. i have looked everywhere i can think of to find any type of reference of the deleted employees name. on the server and in everyones outlook for delegates or rules with the deleted employee's name. any suggestions on where to look would be helpful The following recipient(s) could not be reached: "deleted employee name" on 12/1/2006 11:57 AM The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. <email.localdomain.com #5.1.1> thanks bryan ________________________________ Everyone is raving about the all-new Yahoo! Mail beta. <http://us.rd.yahoo.com/evt=45083/*http:/advision.webevents.yahoo.com/ma ilbeta>