[ExchangeList] Mail delivery issue

  • From: Kevin Suares <suaresk@xxxxxx>
  • To: "exchangelist@xxxxxxxxxxxxx" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 5 Feb 2008 11:08:01 -0500

http://www.msexchange.org
-------------------------------------------------------One of our users is not 
getting an email from an external SMTP address running Exchange 2003 (we are 
running Exchange 2007 non-SP1) with a Word 2007 attachment. Her admin. 
assistant, however, is receiving the message fine.

I traced the email and according to message tracking, the message is being 
received by the destination.

I did some testing with the same email - results below:

Forward the email as-is                         Fail
Forward the email without attachment    Fail
Cut text and attachment - forward               Receive
Cut text out and paste into new email   Receive
Cut text out and copy over attachment   Receive
Send new email - text only                      Receive
Send email with larger attachment               Receive

This is leading me to think that this is a message formatting issue and somehow 
the message is being rejected. The odd thing about the message(s) is that I 
can't determine where the message is going. There are no rules in effect; it is 
not going into Junk mail or any folder (that I can see). I even looked in the 
external spam filter (even though the messages are all originating and 
terminating on the same server). The queues are empty; the messages have just 
vanished.

Another theory is that it is a client setting, but I'm not sure where to look 
(we are running Outlook 2007).


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