[ExchangeList] Mail delivery issue
- From: Kevin Suares <suaresk@xxxxxx>
- To: "exchangelist@xxxxxxxxxxxxx" <exchangelist@xxxxxxxxxxxxx>
- Date: Tue, 5 Feb 2008 11:08:01 -0500
http://www.msexchange.org
-------------------------------------------------------One of our users is not
getting an email from an external SMTP address running Exchange 2003 (we are
running Exchange 2007 non-SP1) with a Word 2007 attachment. Her admin.
assistant, however, is receiving the message fine.
I traced the email and according to message tracking, the message is being
received by the destination.
I did some testing with the same email - results below:
Forward the email as-is Fail
Forward the email without attachment Fail
Cut text and attachment - forward Receive
Cut text out and paste into new email Receive
Cut text out and copy over attachment Receive
Send new email - text only Receive
Send email with larger attachment Receive
This is leading me to think that this is a message formatting issue and somehow
the message is being rejected. The odd thing about the message(s) is that I
can't determine where the message is going. There are no rules in effect; it is
not going into Junk mail or any folder (that I can see). I even looked in the
external spam filter (even though the messages are all originating and
terminating on the same server). The queues are empty; the messages have just
vanished.
Another theory is that it is a client setting, but I'm not sure where to look
(we are running Outlook 2007).
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