[duxuser] Re: scrunched dots causing margins to slip
- From: Janet Reynolds <JReynolds@xxxxxxxxxxxx>
- To: "'duxuser@xxxxxxxxxxxxx'" <duxuser@xxxxxxxxxxxxx>
- Date: Thu, 3 Jul 2003 16:33:04 +1200
Thanks to both Steve and George for your thoughtful replies. We don't think
the paper can be dragging because all our embossers feed paper up from a box
on the floor and fanfold down into a basket on the floor. It does sound like
replacing some of the parts that move the tractors will be the next step.
Just getting it serviced seems to fix it for a few months but then the
problem comes back again, not for any particular type of job, but possibly
after we've been running it heavily for a few days. The gap between services
has been getting smaller each time which gets expensive. Your replies have
given me the confidence to hassle for replacement parts.
Janet
-----Original Message-----
From: George Bell [mailto:george@xxxxxxxxxx]
Sent: Wednesday, 2 July 2003 10:54 p.m.
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: scrunched dots causing margins to slip
Hi Janet,
As someone else has suggested, it could be simply the paper dragging for
some reason.
However you say, "every few months we are getting a job". Is this one
specific job, or was it just a figure of speech?
There is just one possibility that I would not entirely rule out. The paper
stepper motor - that's the gizmo which drives the paper through the printer,
could possibly be at fault, or the circuitry that drives it. Tricky to
diagnose from 11,000 miles away, but I have seen this happen when a machine
has been running for very long periods, and has essentially overheated.
I'm afraid about the only way to be certain, is to have a technician change
those components for known good ones.
George.
________________________________
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Janet Reynolds
Sent: 02 July 2003 00:56
To: 'duxuser@xxxxxxxxxxxxx'
This is slightly off topic so feel free to respond off list.
We are using DBT with Braille Express embossers. Every few
months we are getting a job where the top margin has gradually slipped
downwards. If you look closely through the volume, some rows of braille
are "scrunched" with, for example, dots 36 almost on top of dots 25
across the row. Enabling Technologies assure us that the paper cannot
physically slip and our supplier wondered if it could be caused by the
line feed command not arriving correctly from the PC. Our embossers are
set us as network printers so it's hard to know if the problem is in
DBT, Windows, the network or the cables. Has anyone else experienced
this problem?
Janet
Janet Reynolds
Accessible Format Production, RNZFB
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