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-------- Original message --------From: George Bell
<george@xxxxxxxxxxxxxxxxxxx> Date: 9/22/16 7:31 AM (GMT-08:00) To:
duxuser@xxxxxxxxxxxxx Subject: [duxuser] Braille Quality
The issue of braille quality has again reared its ugly head.
Duxuser is intended as purely support for the Duxbury Braille Translator, but I
do very much understand that often we feel the need to vent our frustrations.
I’ve no wish to turn this into a lengthy discussion, but would like to suggest
a few things which you can do. Bear in mind that this is also an issue which
affects braille users the world
over, so please do not feel alone.
First and foremost, I would stress the need to assume that the person or
department you may initially need make contact with, knows absolutely nothing
about braille and its nuances. Hence
the need to try and avoid using braille specific terms such as “Grade 1 or 2”,
“Contractions” and such like.
Second, I have usually found it best to initially contact the Customer Services
department with such issues, giving them specific examples of errors. This is
where things like specific words
running together in braille, or a specific word split over two lines, and such
like are very easy for a non-braillist to understand. You would not expect
this to occur in print, and of course nor would you expect this to happen in
braille.
As an example, I have seen many cases where a line will be very short, and
clearly what follows below should not be a on a new line. The answer is
usually that hard or non-breaking spaces
have been used. This is easily enough sorted without anyone needing to know
braille.
Third and finally for now, if you hit a brick wall, very often an approach from
your braille authority can work wonders. If it is happening to you, it is very
likely happening to others, hence
the more complaints the braille authority get, the stronger a case they have
to assist.
George.
