There is an email form here: https://www.audible.co.uk/email-help None of the 'help' topics on the site address your issues. I would email them. Liz -- Elizabeth Lovick, Orkney, UK http://northernlace.wordpress.com/ https://www.facebook.com/NorthernLace/ northernlace on Ravelry and LizLovick on Twitter To leave the list, send a message to: calibrebooks-request@xxxxxxxxxxxxx with Unsubscribe as the Subject. For vacation mode, send a message to: calibrebooks-request@xxxxxxxxxxxxx with faq as the Subject. List Archive: //www.freelists.org/archive/calibrebooks