Hello braille note users I apologize if this has already been discussed previously on the list. I have not kept up with messages to this list as I don't have time to do so consistently. I have an apex bt machine. It crashed today when i attempted to do an upgrade to from 9.3. to 9.3.1 The unit was plugged in and battery was at 85 % when it crashed It won't turn on or respond in any way. I did soft reset, then when it restarted and asked if i wanted to install, i said yes. It started into pahse 1 of 5, then crashed.i have upgraded my machine before with no issues and have also helped others to do so. I will call HW in the morning and probably will send it in for diagnosis and repair. I hate that because it feels like my brain is on a UPS truck. But wondered what other's experience has been and whether anyone else has experienced this? Marianne Hewitt Robbins MarianneRobbins2011@xxxxxxxxxxx "Love is an Action Word."