[BNU] Re: Error saving email: the operation completed successfully
- From: Alex Hall <mehgcap@xxxxxxxxx>
- To: Lucy Sirianni <lucysirianni@xxxxxxxxx>
- Date: Tue, 19 Feb 2013 19:50:36 -0500
With no backups, there is no way to recover previous versions of the mail
database. Others can correct me if I'm missing something, but as far as I know
your only real option now is to erase it and start all over. You may want to
see if gMail offers a way to limit how many emails are downloaded by pop
clients (the bn is using pop). This way you are not flooded with hundreds of
messages - if memory serves, part of why keymail does this is too much email.
Of course, it happened to me with less than a hundred messages, so who knows?
Anyway, here's how to do this:
1. Go to file manager, browse files, flash disk, keymail folder.
2. Press space-x (I think the qt command is read-x) until the apex shows hidden
files. Space down to email folders.cdb and erase it (backspace-1-4 on bt, I
don't know the qt).
3. You will be asked a couple times if you really want to erase the file; say
yes each time until the file is gone.
4. From there, without returning to the main menu at all, press reset and wait
for the apex to do its reset thing.
5. Once it is back, go to keymail and try to read from the inbox, declining to
check for new messages. You will be told that the database for email folders
does not exist and asked to create one; answer yes to this prompt.
That's it. In theory, you have a shiny, new, empty mail database. Again, I seem
to recall hw saying that too many emails causes the corruption, so try to limit
the amount of mail in your database. If possible, consider switching to an iOS
device as your primary mail management platform, or a computer with an
imap-enabled program on it.
On Feb 19, 2013, at 7:27 PM, Lucy Sirianni <lucysirianni@xxxxxxxxx> wrote:
> Hi Alex -- yes, I was afraid it might be a corrupted database. I've
> experienced this on the mPower but had hoped it might not be an issue
> on the Apex. In any event, I haven't done anything to back up my email
> folders (though I do have all of my emails saved on the Gmail
> website). Am I correct in assuming that this means I'll have to delete
> everything, or is there some way to access and replace a previous
> version of the database?
>
> Thank you so much for your help!
>
> Lucy
>
> On 2/19/13, Alex Hall <mehgcap@xxxxxxxxx> wrote:
>> Ah, the infamous keymail corruption bug strikes again! Most likely, your
>> email database has become corrupted; the only way to get things working
>> again is to either restore from a backup you have of your keymail folder, or
>> erase the entire database and start fresh. This is exactly why I no longer
>> use keymail; my mPower did this to me four times in one year, and each time
>> I lost my emails. I strongly suggest you consider switching to an
>> imap-enabled mail service and not relying on your bn as your primary email
>> storage machine, as this may well happen again in the future. So, let us
>> know which you want to try (restoring from a backup or erasing everything in
>> keymail) and one of us can provide more detailed instructions. I'm sorry to
>> be the bearer of such bad news.
>> On Feb 19, 2013, at 10:20 AM, Lucy Sirianni <lucysirianni@xxxxxxxxx> wrote:
>>
>>> Dear all,
>>>
>>> When I try to receive email on my Apex BT running KeySoft 9.2.0, I
>>> get a message saying, "Error saving email: the operation completed
>>> successfully." I get a similar message ("The operation completed
>>> successfully") when attempting to send email. I've tried resets with
>>> no keys held down and with the 4, 5, and 6 keys pressed, but I
>>> continue to receive these messages. Any suggestions as to how to solve
>>> this problem would be greatly appreciated.
>>>
>>> Best,
>>>
>>> Lucy
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>>
>>
>>
>> Have a great day,
>> Alex (msg sent from Mac Mini)
>> mehgcap@xxxxxxxxx
>>
>>
>>
>>
Have a great day,
Alex (msg sent from Mac Mini)
mehgcap@xxxxxxxxx
-------------------------------
BNU: BrailleNote Users - a forum for users of BrailleNote family of products
from Humanware.
Website: www.braillenoteusers.info
IMPORTANT: By default, replies will be sent to individuals. If you feel that
your reply would be useful for others, please use "reply to all" feature in
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If you wish to unsubscribe from this list, send an email with the subject line
of "unsubscribe" to braillenote-request@xxxxxxxxxxxxx.
You can also visit our list page at:
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