Hi Bob, I could not duplicate the problem here. The book opened in Internet Explorer 8 and in Victor Reader Soft. Please close any running programs that you do not need to have open before attempting to read this book. Regards, Rob Turner email: rob.t@xxxxxxxxxxxx<mailto:rob.t@xxxxxxxxxxxx> Bookshare Support ________________________________ From: Bob W [mailto:rwiley45@xxxxxxxxxxx] Sent: Wednesday, June 08, 2011 9:29 AM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] can't open story of civilization (the reformation) Hi. I've been trying to open "the story of civilization: the reformation" by Will Durant. I've tried in Kurzweil, I've tried in internet explorer, I've tried renaming the .xml file to .html--all the methods I have at my disposal. I am not going to make a quality report yet as the problem is likely my weak computer. If anyone else has tried this book, please tell us what your experiences were like. Thanks. Bob