Hi, Cindy, My friend and I are both paid members of BOOKSHARE, avid readers, and good editors with lots of time, talent, and enthusiasm to happily donate. Our initial problem is that we get hung up in the middle of the downloading process. May we please arrange a three-way call at your convenience so you could walk us through the downloading and uploading processes? With just a little remedial getting-started guidance, we're quite ready, willing, and able to become very active and dedicated volunteers. Mega thanks in advance for your help, and we're eagerly waiting to hear from you! Diane Kelker To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.