Dory: I wouldn't ship with batteries installed, to be on the safe side. The card should be fine, as they are installed when we ship them. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> doryfish@xxxxxxxxxxx 08/11/05 11:31AM >>> Thanks, Pam. I was not on the line with you and Marion for the whole conversation and so did not hear about sending it to the repair department. May I assume that all we need to ship back is the unit itself? And, is it ok to ship with flash card and batteries installed Dory doryfish@xxxxxxxxxxx