[bookport] Re: replacement of Bookport cable
- From: buhrow@xxxxxxxxxxxxxxxxxxxxx (Brian Buhrow)
- To: bookport@xxxxxxxxxxxxx
- Date: Sun, 15 Apr 2007 02:06:46 -0700
If you can use other USB devices with this computer, thenit's probably
not an incompatible chip set. The transfer software uses underlying
Windows drivers to actually talk to the Bookport, so if Windows can talk to
other devices over the USB port, then you should be good to go in terms of
hardware compatibility and the problem is elsewhere. Another test you can
try is seeing if the Bookport shows up as a generic removable drive,
independent of the transfer software. If it does, then you're having an
issue with the transfer software itself.
Also, you said that you hadn't used the Bookport in a few years. This
probably means that your Bookport isn't running the latest firmware
available, and, if I had to wager a guess, it's actually running quite an
old version of the firmware. So, you might be running into some
incompatibility between the new transfer software and the old Bookport
firmware, or an incompatibility between the USB software on your computer
and the old Bookport firmware. The good news is that it's possible to
update your Bookport to the newest firmware without using the transfer
utility, and, once that's done, I bet things will work great. APH should
be able to give you instructions on how to do this without the transfer
utility, but if they don't, mail me off list, and I'll help you out.
-Brian
On Apr 14, 9:47pm, "Shanda" wrote:
} Subject: [bookport] replacement of Bookport cable
} Hi all,
} I've never used this Bookport on this Gateway desktop. I've not used it
} for several years actually, so until last week it was just lying around.
} In any case, I bought a new cable because I lost the one that came with
} it--which is the same reason I downloaded the software from the website
} instead of the CD...
} HTH,
} Shanda
}
}
>-- End of excerpt from "Shanda"
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