[bookport] Re: introduction and appreciation
- From: "Margo and elmo" <margo.downey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 31 Mar 2006 08:46:35 -0500
Welcome, ann.
You know, I've always found A P H to be helpful as well as the people on this
list. I'm glad you have also found the experience of calling A P H a good one,
and Pamela and Rob and Larry and others are frequent participants on this list,
too.
Margo and Elmo
----- Original Message -----
From: Ann Lemke
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, March 30, 2006 11:09 PM
Subject: [bookport] introduction and appreciation
Hi Bookport Listers,
Someone mentioned this list to me, so I decided I definitely needed to join.
I'm a counselor at a community college in El Paso, Texas, where I've worked
for almost 30 years. I don't own a great deal of technology--I've got a couple
of young adult daughters, so you know where my money has gone--and so you can
imagine my delight, when a dear friend of mine surprised me with a bookport for
Christmas. What I didn't know was that within a couple of short months, I
wouldn't be able to leave the house without my bookport.
Now for the appreciation: I had purchased the bookport key from RFBD and had
ordered some books. I was able, seemingly, to activate they key but couldn't
transfer portions of books from the computer to the bookport. I called RFBD,
talked to a bookport owner friend, and had a sighted coworker observe me going
through the registration process with the RFBD key a second time. Finally, I
called APH technical support. Pamela was fantastic. Though I must have
appeared to be clueless, she talked me through the process again and, after
reformatting the flash drive, it was successful! I just can't say enough about
how helpful and patient and matter-of-fact Pamela was in assisting me with this
problem.
Ann Lemke, Ph.D., Counselor
Center for Students with Disabilities
El Paso Community College
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