[bookport] Re: ['bookport] Re: ('bookport) - MP3 now white noise
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 10 Aug 2005 15:24:50 -0400
Julia:
If the files play on the PC and you've tried to re-send the files,
then, unfortunately, the unit will need to come back for repair.
There will be no charge, since you just got it. If it can't be fixed,
then we will replace it. I'm very sorry for the inconvenience this
causes. To send it back, send it to:
American Printing House For The Blind
ATTN: Repair Department
1839 Frankfort Avenue
Louisville, KY 40206
Please include a note, stating it does not play MP3 files.
Please let me know if I can assist you further.
Sincerely,
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> j.cosgrove@xxxxxxxxxxxxx 08/10/05 03:15PM >>>
Hello Walt
>I wonder if the Book Port volume was turned up too high. Normally, I
This did occur to me. However, although the MP3s were a lot louder
than the speech, they were not distorted. It was only after a while
that this happened. I did try turning the volume down both on the
keypad and in the settings but to no avail. I tried a .wav file too and
this was also very distorted whistles and sounds, but the MP3s I would
say were more like white noise.
>wouldn't expect this to produce white noise so much as extremely
>distorted, extremely loud music through the system. Did the white
noise
>occur even if the Book Port was not running; that is, if you stopped
the
When I stopped the file, the white noise stopped.
>-----Original Message-----
>From: bookport-bounce@xxxxxxxxxxxxx
>[mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Julia Cosgrove
>(Mrs.)
>Sent: Wednesday, August 10, 2005 12:57 PM
>To: bookport@xxxxxxxxxxxxx
>Subject: [bookport] (bookport) - MP3 now white noise
>
>Hello
>
>I had my new Book Port in the middle of July for my birthday. It is
a
>lovely machine. I loaded in quite a lot of files to read on holiday
and
>also some MP3s. The stereo sound of the MP3s was good and very much
>surprised us.
>
>Unfortunately, one evening when I plugged the Book Port into a
friend's
>speaker, the MP3s all changed to white noise. I did notice that, at
the
>end of some of the files, where it fades out, the sound of the music
was
>there although at half speed or something similar. Just before this,
I
>had deleted some memo files and I wonder if this had something to do
>with it.
>
>I tried taking the batteries out for a few seconds but this did not
>work. I also tried reloading the MP3s, with music checkd or
unchecked
>and also through IE but to no avail. This also seemed to affect my
.doc
>files which would then not read. I have since reinstalled the .doc
>files which now work.
>
>Any suggestions?
>
>--
>Julia Cosgrove (Mrs.)<j.cosgrove@xxxxxxxxxxxxx>
>
>
>--
>No virus found in this outgoing message.
>Checked by AVG Anti-Virus.
>Version: 7.0.338 / Virus Database: 267.10.5/67 - Release Date:
09/08/05
>
>
>
>
>
>
>
>--
>No virus found in this incoming message.
>Checked by AVG Anti-Virus.
>Version: 7.0.338 / Virus Database: 267.10.5/67 - Release Date:
09/08/05
--
Julia Cosgrove (Mrs.)<j.cosgrove@xxxxxxxxxxxxx>
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.338 / Virus Database: 267.10.5/67 - Release Date:
09/08/05
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