Hello: I am new to the list. I should have joined in February of this year, when I purchased my Bookport. However, I am encountering an updating problem (for the first time). I have updated all the previous firmware and somftware updates, plus the transfer tool updates. When I received my email notice from A.P.H., I tried to install this august update, and received a message stating "operation incomplete, general failure". I was connected to the net, so I was not suffering from communication difficulties. I hope I am not alone with this experience. If I am, then I have got some other internal serious problem to deal with. Peter Walsh.