Why would you reset the BP to factory defaults? The settings on the Book Port have absolutely nothing to do with how or whether the computer (or any software on it) sees it. ----- Original Message ----- From: "Michelle Raymond" <mraymon2@xxxxxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Sunday, August 13, 2006 8:16 AM Subject: [bookport] Re: Book Port Not Recognized Try a different USB Port. If that doesn't work, reset the Book Port back to factory defaults. If that doesn't work, contact APH because you may be having other problems from the battery incident.