[blindreplay] Re: Kelly and Life My Way response from Jeffrey Wilson
- From: Jeffrey Wilson <jwilson@xxxxxxxxxxx>
- To: "blindreplay@xxxxxxxxxxxxx" <blindreplay@xxxxxxxxxxxxx>
- Date: Mon, 27 Jan 2014 10:03:19 -0800
Life My Way,
Of course, we cannot rule out the possibility that there is some sort of
conflict between Replay Media Catcher 5 and whatever else you have running on
your computer. I wouldn’t be a very good scientist if I discounted this
possibility. We have seen cases where antivirus packages and browser toolbars
will prevent RMC5 from downloading anything. However, we are not getting
general support tickets claiming that there is any sort of sluggishness or
slowdown.
System slowdowns are generally related to a program or process taking up a lot
of processor time, system memory, or virtual memory. To nail down the problem
you are having, you will need to open up Task Manager and determine the
resources being used by everything running on your system. This will give a
much better indication on what is creating a slowdown.
Jeff
Applian Technologies, Inc.
Sent from Windows Mail
From: Petro Giannakopoulos<mailto:petrogia@xxxxxxxxx>
Sent: Monday, January 27, 2014 12:39 PM
To: blindreplay@xxxxxxxxxxxxx<mailto:blindreplay@xxxxxxxxxxxxx>
Yes sir or madam.
----- Original Message -----
From: Life My Way<mailto:lifemyway@xxxxxxxxx>
To: blindreplay@xxxxxxxxxxxxx<mailto:blindreplay@xxxxxxxxxxxxx>
Sent: Monday, January 27, 2014 12:26 PM
Subject: [blindreplay] Re: Kelly and Life My Way response from Jeffrey Wilson
petro please repost it for me when he gets on the list cause this really needs
to be looked into most people would say it is a trival issue but since i do
multi task like you i would like to be able to do this when using replay media
catcher.
----- Original Message -----
From: Petro T. Giannakopoulos<mailto:petrogia@xxxxxxxxx>
To: blindreplay@xxxxxxxxxxxxx<mailto:blindreplay@xxxxxxxxxxxxx>
Sent: Monday, January 27, 2014 11:21 AM
Subject: [blindreplay] Re: Kelly and Life My Way response from Jeffrey Wilson
Hi Life My Way
As soon as Jeff at Applian has posted a message to this list please resubmit
your message so he can read it and respond. I have kept your message just in
case you want me to post it when he is active on the list.
----- Original Message -----
From: Life My Way<mailto:lifemyway@xxxxxxxxx>
To: blindreplay@xxxxxxxxxxxxx<mailto:blindreplay@xxxxxxxxxxxxx>
Sent: Monday, January 27, 2014 12:05 PM
Subject: [blindreplay] Re: Kelly and Life My Way response from Jeffrey Wilson
Ok, this computer is not an old computer that is running windows xp, the ram is
newer ram and processor is a newer one.
Jeffabout the issue, i am having on both windows xp and a windows 7 laptop that
has also a breand new upto date processor that has the laptop also sluggish.
I can understand that you might not test with the screen readers, but might you
give it a try please and then let us know what might be causing such issues?
thanks.
----- Original Message -----
From: Petro T. Giannakopoulos<mailto:petrogia@xxxxxxxxx>
To: blindreplay@xxxxxxxxxxxxx<mailto:blindreplay@xxxxxxxxxxxxx>
Sent: Monday, January 27, 2014 5:17 AM
Subject: [blindreplay] Kelly and Life My Way response from Jeffrey Wilson
I am dealing with credit card fraud. My card number was stolen so please
understand if I am late in responding.
From Jeffrey Wilson for Applian is below,
I wanted to comment on one thread by Kelly Pierce. She is seeing six youTube
video formats most likely because she is using the Guide to go to the
YouTube.com channels (rather than just letting RMC5 run and using her browser
to navigate through YouTube).
Secondly, Leslie Bee forwarded me a blind replay message regarding sluggishness
while recording from YouTube. While I do extensive testing, I do not
specifically test with screen reading software since I have none. That being
said, I do test in Windows XP. The user, Life My Way, seems to be using a
older computer based on given specifications. There could be any number of
reasons why their computer is sluggish. Windows XP is not know to stay fresh
and snappy over time. That being written, we have not had any customer tickets
complaining about sluggishness.
Regards,
Jeff
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