[blind-philly-comp] Toshiba External Hard Drive Fixed

  • From: David Goldfield <david.goldfield@xxxxxxxxxxx>
  • To: blind-philly-comp@xxxxxxxxxxxxx
  • Date: Sun, 29 Nov 2015 20:55:55 -0500

I now have full access to my Toshiba hard drive. Yesterday, I contacted the Microsoft disability help desk and spoke to a very nice and knowledgeable woman who tried a variety of things but concluded that she felt there was a chance that my drive might have been corrupted and suggested that I connect it to another computer to see if it would be seen by that computer. I respectfully disagreed with her but thanked her for her time and chose to pursue other options, as I won't have access to another PC until I get back to work on Tuesday. I received two additional responses regarding my problem, one from the Microsoft community and the other from the Toshiba forum via the Toshiba site. The response from the Toshiba forum seemed the most promising and I chose to pursue it. Essentially, I was advised to run diskpart, a disk partitioning utility which you need to run from the command line. I was given some command line arguments to use to reformat the drive. Twelve hours later, the drive was formatted but the computer still would not see it in File Explorer. I went into Disk Management and saw that it was recognized as a disk drive. I then right clicked the drive and was given an option to add a drive letter. Once I did this and chose E, which is what it was before I stuck my hand in the lion's mouth and messed up the drive, everything worked and it now is a fully functioning 1.5 TB drive, showing up in File Explorer as it always did. This has been a learning experience for me, although admittedly not quite the way I wanted to get educated. Still, I'm Ok and just wanted to send out that report.


--
David Goldfield
Assistive Technology Specialist

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